items are shipped within 5 business days of payment, unless noted otherwise.
customers within the Portland metro area may use the code "localsonly" at checkout to opt for local pick-up and waive shipping fees. local pick-up in NE Portland is free and flexible.
orders must be picked up within 2 weeks from the order date unless alternate arrangements have been agreed upon. please check your email for pick-up instructions after purchasing.
at this time, we do not offer deliveries.
due to the unique nature of our items, all sales are final.
damaged & lost items
utmost care is taken when packing items, however, accidents can still happen in transit. please inspect your item carefully upon arrival and contact us within 7 days of receiving an item that is damaged or defective. while refunds will be issued on a case-by-case basis, we'll do our best to work with you on a resolution.
hazelfern goods is not responsible for lost or stolen packages. it is the buyer's responsibility to file a claim with the shipping carrier if items are lost or stolen. we will help you by providing details for the claim as needed as quickly as possible.
all images and text are created and owned by hazelfern goods and shall not be used without explicit, written consent from the owner.